Privacy Policy
1. Introduction
1.1. Deni Funeral ("Deni Funeral", "we", "us", "our") respects the privacy of every person who visits and/or uses www.denifuneral.co.za ("the Website"), our communication channels, social media platforms and related services ("the Services"). We are committed to protecting personal information and complying with applicable South African data protection laws, including the Protection of Personal Information Act 4 of 2013 ("POPIA").
1.2. This Privacy Policy must be read together with our Terms of Website Use and any related membership terms, benefit rules or disclosures.
1.3. By using the Website or our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information as described herein.
1.4. If you do not agree to this Privacy Policy, you should immediately discontinue use of the Website and Services.
2. Who is Deni Funeral?
Deni Funeral provides funeral assistance services, funeral plan memberships, burial support services, grocery support benefits, tombstone assistance and related funeral support services in South Africa.
We may collect and process personal information for membership administration, payment processing, benefit administration, customer support, fraud prevention and related operational purposes.
3. Information We Collect
3.1 Personal Information
Deni Funeral may collect and process the following information:
- Full names;
- Identity or passport numbers;
- Date of birth;
- Gender;
- Marital status;
- Physical and postal addresses;
- Email addresses;
- Telephone numbers;
- Beneficiary information;
- Banking information;
- Payment information;
- Device and browser information;
- IP address and cookie information;
- Website activity information;
- Communication records; and
- Supporting documents submitted during membership applications.
3.2. Information may be collected when you:
- apply for membership;
- complete forms;
- use the Website;
- contact Deni Funeral;
- communicate via WhatsApp, email or telephone; or
- interact with Deni Funeral advertising and social media platforms.
4. Purpose of Collecting Information
4.1. Deni Funeral may use personal information to:
- process membership applications;
- administer member benefits;
- verify identity;
- prevent fraud;
- process contributions and payments;
- provide customer support;
- manage member accounts;
- improve products and services;
- comply with legal obligations;
- conduct operational administration; and
- communicate with members.
4.2. Deni Funeral may also use personal information for business analysis, market research, Website improvements, service optimisation, and lawful marketing communication where permitted.
5. Sharing of Information
5.1. Deni Funeral may share personal information with:
- payment service providers;
- funeral service partners;
- verification providers;
- technology service providers;
- legal or regulatory authorities; and
- authorised third parties where legally permitted.
5.2. All third parties processing information on behalf of Deni Funeral are expected to maintain appropriate confidentiality and security standards.
5.3. Deni Funeral will not sell personal information to unrelated third parties.
6. Special Personal Information
6.1. Certain funeral-related services may require Deni Funeral to process sensitive or special personal information as permitted under applicable law.
6.2. Deni Funeral will take reasonable steps to protect such information and process it only where necessary and lawful.
7. Cookies and Website Technologies
7.1. The Website may use cookies, analytics tools and related technologies to:
- improve Website functionality;
- analyse Website traffic;
- improve user experience; and
- enhance marketing performance.
7.2. Users may disable cookies through browser settings, although some Website functionality may be affected.
8. Security
8.1. Deni Funeral takes reasonable technical and organisational measures to protect personal information against:
- unauthorised access;
- misuse;
- disclosure;
- loss;
- alteration; or
- destruction.
8.2. Although Deni Funeral takes reasonable security measures, no electronic system or internet transmission can be guaranteed completely secure.
9. Access to Information
9.1. Members may request access to their personal information or request corrections to inaccurate information.
9.2. Requests may be submitted to admin@denifuneral.co.za.
9.3. Deni Funeral reserves the right to request identity verification before processing information requests.
10. Retention of Information
10.1. Deni Funeral may retain personal information for as long as reasonably necessary to:
- fulfil operational purposes;
- comply with legal obligations;
- resolve disputes;
- maintain records; and
- enforce agreements.
11. International Transfers
11.1. Certain service providers or systems used by Deni Funeral may process or store information outside South Africa.
11.2. Deni Funeral will take reasonable steps to ensure that personal information transferred internationally remains protected.
12. Third-Party Links
12.1. The Website may contain links to external websites or third-party platforms. Deni Funeral is not responsible for the privacy practices or content of third-party websites.
13. Changes to this Privacy Policy
13.1. Deni Funeral reserves the right to amend or update this Privacy Policy at any time without prior notice. Updated versions will be published on the Website.
14. Contact Details
- Business Name
- Deni Funeral (Pty) Ltd
- Website
- www.denifuneral.co.za
- Email Address
- admin@denifuneral.co.za
- Country
- South Africa
For questions relating to this Privacy Policy or the processing of personal information, please contact Deni Funeral using the details above.
